Resources

Payments, made simple to understand

Plain-language guides to debit orders, DebiCheck and mandates — plus a glossary of the South African payment terms you'll come across.

Guides

Learn how it all works

What DebiCheck is, how the authentication works, and why it leads to fewer disputes and higher collection success.

The difference between two-day and same-day EFT debit orders, and how to choose the right collection window for your business.

Practical steps to cut reversals and disputes — from clear mandates and account validation to authenticated collections.

Glossary

Debit Order: An instruction that lets a business collect an agreed amount from a customer's bank account, on a recurring or once-off basis.
DebiCheck: An authenticated debit order where the customer's bank confirms the mandate with the account holder before any collection takes place.
EFT Debit Order: An electronic funds transfer debit order, processed through two-day or same-day collection windows.
Registered Mandate RM: A debit order mandate securely registered and lodged with the banking system, creating a verified record of the agreement to collect.
Electronic Mandate eMandate: A paperless debit order authorisation captured online via SMS, email or web — no printing or signing required.
PASA: The Payments Association of South Africa, which manages the national payment system on behalf of the South African Reserve Bank.
TPPP: Third Party Payment Provider — a registered entity authorised to process payments and collections on behalf of other businesses.
Mandate: The customer's authorisation that permits a business to collect funds from their account under agreed terms.
Reconciliation: Matching collected funds against expected payments to confirm what was received, what failed and what was returned.
Auto Recovery: Automatically re-attempting failed collections using smart scheduling, to recover missed payments without manual effort.

Our team is happy to walk you through any of these in plain language.